Privacy Policy for Green Ping Solutions – WhatsApp API Platform
Effective Date: 07 May 2026
Welcome to Green Ping Solutions
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This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our WhatsApp API platform, messaging services, chatbot solutions, automation tools, integrations, and related services (“Services”).
By accessing or using our Services, you agree to the practices described in this Privacy Policy.
1. About Green Ping Solutions
Green Ping Solutions provides WhatsApp Business API solutions, automation services, chatbot integrations, notification systems, and communication tools for businesses. Our platform enables businesses to communicate with customers through official WhatsApp messaging infrastructure and APIs.
2. Information We Collect
We may collect the following categories of information:
a) Business Information
Company name
Business email address
Phone number
GST or tax information (if applicable)
Billing and payment details
b) User & Contact Information
When you use our platform, we may process:
Customer phone numbers
Message templates
WhatsApp conversation data
Opt-in records
Support communication history
c) Technical Information
IP address
Browser type
Device information
API logs
Webhook data
Usage analytics
Cookies and session identifiers
d) Payment & Transaction Information
For wallet recharge, subscriptions, or billing:
Payment references
Transaction records
Recharge history
Invoice details
We do not store full credit/debit card information on our servers.
3. How We Use Your Information
We use collected information to:
Provide WhatsApp API services
Deliver transactional and service notifications
Enable chatbot automation and integrations
Process billing and wallet transactions
Monitor platform performance and security
Improve user experience and analytics
Respond to customer support requests
Comply with legal obligations
Prevent fraud, abuse, and unauthorized access
4. WhatsApp & Meta Compliance
Our platform is designed to operate in accordance with WhatsApp Business and Meta platform policies. Businesses using our Services must ensure that:
End users have provided proper opt-in consent
Messages comply with WhatsApp policies
Spam, abuse, and unauthorized promotions are not sent
Customer data is processed lawfully
We reserve the right to suspend accounts that violate applicable policies or regulations.
5. Data Sharing & Disclosure
We do not sell personal data.
We may share information with:
Meta Platforms and WhatsApp Business infrastructure providers
Payment gateways and billing processors
Cloud hosting and infrastructure providers
Technical integration partners
Government or legal authorities when required by law
All third-party service providers are expected to maintain reasonable security and confidentiality standards.
6. Data Retention
We retain information only for as long as necessary to:
Provide services
Maintain business records
Comply with legal obligations
Resolve disputes
Enforce agreements
Message logs, API logs, and analytics may be retained for operational, compliance, and security purposes.
7. Security Measures
We implement commercially reasonable technical and organizational measures to protect your information, including:
Secure servers and encrypted communications
Access controls and authentication
API security protections
Monitoring and logging systems
Restricted employee access
However, no online platform or transmission method can guarantee absolute security.
8. User Responsibilities
Businesses using our Services are responsible for:
Obtaining valid user consent
Maintaining lawful customer databases
Ensuring message compliance
Protecting account credentials
Avoiding spam or abusive messaging
Green Ping Solutions is not responsible for violations caused by customer misuse of the platform.
9. Cookies & Tracking Technologies
Our website and dashboard may use cookies and similar technologies to:
Maintain user sessions
Analyze platform usage
Improve performance
Remember preferences
You may disable cookies in your browser settings, though some features may not function properly.
10. International Data Transfers
Your information may be processed or stored in servers located outside your country depending on hosting infrastructure, cloud services, or third-party integrations.
By using our Services, you consent to such transfers where legally permitted.
11. Your Rights
Depending on your jurisdiction, you may have rights to:
Access your personal data
Correct inaccurate information
Request deletion
Withdraw consent
Restrict processing
Request data portability
To exercise these rights, contact us using the details below.
12. Third-Party Services
Our Services may integrate with third-party platforms including:
WhatsApp Business Platform
Meta Platforms
CRM systems
Payment gateways
Automation and analytics tools
We are not responsible for the privacy practices of third-party services.
13. Children’s Privacy
Our Services are intended for business use only and are not directed toward children under 18 years of age.
We do not knowingly collect personal information from minors.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updated versions will be posted on our website with a revised effective date.
Continued use of the Services after changes constitutes acceptance of the updated policy.
15. Contact Information
For questions, privacy concerns, or data requests, contact:
Green Ping Solutions
Website: https://greenpingsolutions.com/
Email: support@greenpingsolutions.com
Phone: +91-9998016391
16. Consent
By using our website, API platform, dashboard, chatbot services, or integrations, you consent to this Privacy Policy and agree to our data practices.